Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent and technology.  We combine human-centered design, powerful data and strong tech to accelerate CX transformation at scale.

The Catalyst Team is seeking a Scrum Master to join our full-time team as full-time employee.

This position requires a dynamic leader that can oversee multiple agile mobile application software projects simultaneously and run scrum meetings for each. The person who fills this role should be a seasoned certified Scrum Master that can adjust their style to meet the dynamic challenges of software development. The Scrum Master will be responsible for sprint planning retrospectives running daily / weekly stand-up meetings sending out notes and action items and helping the managers to plan work for team members.

MAJOR DUTIES AND RESPONSIBILITIES

• Works closely with development teams to continuously improve team’s software delivery
• Actively and consistently supports different stakeholders to ensure the highest quality software products to our customers
• Plans upcoming sprints for a given project including helping the team to reach consensus for what can be achieved during the sprint
• Monitors and reports on sprints that are in-progress
• Coordinates project activities including updating the project status and release history
• Works with the leadership team to strategically improve the efficiency and effectiveness of our Agile processes
• Assisting with internal and external communication for the team and improving transparency
• Supporting and educating the Product Owner and team especially with respect to reviewing and maintaining the product backlog

REQUIRED QUALIFICATIONS

• Thorough understanding of the Agile/SAFe
• Understands both Scrum and Kanban methodologies
• Strong organizational skills
• Extensive experience working with JIRA or other Agile development tools (Rally Trello VersionOne or similar)
• Experience with mobile software development is preferred
• A servant leadership style that can facilitate and build team consensus
• Effective oral written and presentation skills are required
• Excellent interpersonal communication and facilitation skills
• Knowledge of TDD/BDD CI/CD DevOps and automated testing preferred
• Excellent ability to work well with shifting priorities
• The ability to identify and eliminate road blocks that team members may encounter during a sprint
• Critical thinker ability to negotiate with key stakeholders and maintain positive attitude
• Display professional positive and approachable attitude/demeanor and discretion
• Proficient in Microsoft Office applications (Word Excel Outlook)